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Our quality commitments

The Sarlat Périgord Noir Tourist Office, classified Category I, belongs to the Offices de Tourisme de France network.

The Sarlat Périgord Noir Tourist Office is committed to :

  • Provide you with an easily accessible reception and information area.
  • Make it easy for you to get around.
  • Provide you with seating furniture.
  • Provide you with free information on the local tourist offer.
  • Provide free wifi access.
  • Display and publicize its opening times in at least two foreign languages.
  • Be open at least 305 days a year, including Saturdays and Sundays during tourist or entertainment periods.
  • Answer your letters all year round.
  • Provide a permanent reception service staffed by people who speak at least two foreign languages.
  • Supply tourist maps, plans and guides in hard copy.
  • Give you access to our dedicated quadrilingual website, adapted for consultation via on-board media.
  • Distribute tourist information on paper, translated into at least two foreign languages: – all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification levelmonuments and sites of cultural, natural or leisure interest, which may include information on user fees, opening times and periods, website, telephone and postal contact details; – events and activities; – emergency telephone numbers.
  • Update tourist information annually.
  • Display emergency telephone numbers outdoors.
  • Present the full range of qualified services available in your area, for all types of clientele.
  • Give you access to classified accommodation availability.
  • Handle your complaints and measure your satisfaction.
  • Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
  • Comply with the requirements of the Qualité Tourisme label.
  • Provide you with a tourism advisor.
  • Guarantee reliable, up-to-date information on the local tourist offer.